Dear Team,
I have already shared detailed feedback regarding the Dreamy Lavender – Solid Hoodie and formally requested a return and refund due to clear quality and color mismatch issues.
Despite multiple emails, no update or resolution has been provided so far. Instead, I am receiving automated feedback requests, which is disappointing and unprofessional given that the issue remains unresolved.
Please confirm immediately whether my return and refund request is being processed, and share a clear update on the next steps. If there is a refusal, kindly state the same explicitly in writing.
I expect a prompt response.
Regards,
Divya Prakash Dubey
9702003528